Services

We create and manage smooth reliable data systems supported by people who take tremendous pride in their work. We offer a wide range of professional services to help manage and grow your business. We are ALWAYS available and most importantly, we understand your data is absolutely priceless.

Managed Data Base Services

Managed Data Base Services

IMS Northwest’s Managed Database Services provide proactive administration, management, monitoring, reporting and support for Microsoft® SQL® and Oracle® database environments. We offer technical services for databases from set-up and installation, through ongoing maintenance.

Managed Database Services are designed for those who want to transfer administrative responsibility for their database environments to an experienced third party. IMS Northwest takes over responsibility for the day-to-day Administrative tasks, allowing organizations to focus on functional activities such as code development, application content, and custom scripts.

In addition to Managed Database Services, IMS Northwest provides System Utility Services. System Utility Services are designed for customers that want to leverage our highly trained technical personnel to help support the software utilities running on their servers. System Utility Services provides support for Apache, File Transfer Protocol (FTP), Internet Information Services (IIS) and Blackberry® Enterprise Servers. In conjunction with Advanced or Enterprise Operating System Management Services, this service is designed to provide the ongoing patch maintenance required to keep the application environment available to execute your application code and content.

Electronic Medical Records

Electronic Medical Record (EMR) Storage and Security

Your electronic medical records are safe and secure when IMS Northwest handles your electronic records storage needs. You will have complete ownership and control of your data 24/7 and can view and manage your user-friendly and secure data any time and from any location. We manage the IT complexity. You gain the freedom of secure, hourly multiple automatic data backups.

  • Secure storage in certified data centers with secure access for approved staff
  • Encrypted medical records with online access and hourly data backups
  • Built-in disaster recovery in case of fire, flood, earthquake, hurricane, theft, server failure/software crashes, etc.
Systems Monitoring

Systems Monitoring, Management and Preventative Maintenance

An electrical system connects all the equipment. A control system manages the actions. A monitoring system triple-checks the actions, performance and status of all moving parts.

We will monitor your system to maximize reliability and offer articulate reporting, creating secure and dependable protection.

Electronic Data Security

Electronic Data Security

Our Information Security methods and practice defend unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording or destruction.

Our focus related to information security are:

IT Security
Keeps your technology secure from malicious cyber attacks that can breach critical private information or gain control of the internal systems.

Information Assurance
We ensure that your data is not lost if critical issues arise. These issues may include natural disasters, computer/server malfunction, physical theft, or any other instance where data has the potential of being lost.

Third Party Applications

Third Party Applications

Our Third Party Application Support allows a standardized approach by the application software and users by guaranteeing the capitalization of knowledge, the ability to react quickly and optimize cost savings to our clients.

We configure unique support systems to the requirements of each of our customers. We provide application support, infrastructure support and the user help desk. Our dedicated support team has deep IT experience and knowledge as well as excellent customer service skills.

Remote IT Support

Remote IT Support

Our cost-effective and time-saving technology securely connects one of our authorized technicians to your desktop screen or laptop as if they were sitting right next to you, no matter where you are.

  • Safe and secure
  • Convenient and available 24/7
  • Saves time and money by not having to wait or pay fees for someone to arrive on site
Installation/Integration

Server Installation and Integration

Our extensive experience with operating servers creates the best recommendations for equipment and system integration with options available for any budget. We have years of installation and integration experience to solve any goals you may have.

Vendors & Third Parties

Vendors & Third Parties

We can help you gain a clear understanding of the current requirements and practical solutions for Third Party Risk Management and Vendor Compliance.

Third Party Management and Vendor Compliance is rapidly growing in importance as organizations increasingly turn to outsource providers to reduce operating costs and increase their focus on their core competencies. IMS Northwest will proactively identify potential risks, verify that business partners and their employees are compliant, monitor for changes that might create new risks or compliance gaps, and manage the investigation and remediation of incidents.

Four steps that IMS Northwest will review in the process of outsourcing your data:

Step One: Risk Analysis
Vendor management is risk management. IMS Northwest will identify the importance of the function the vendor provides, the nature of the activities the vendor will perform, and the inherent risk of the activity. The more risk, the more important the need is for due diligence in selection, contracting, supervision, monitoring and documentation.

Step Two: Vendor Selection
Due diligence can be executed by IMS Northwest into a vendor’s ability to operationally meet the secure data requirements for their proposed service(s).

Step Three: Vendor Contracts
IMS Northwest can help you draft or review a contract with all your third party vendors to make sure that language and agreements focused on data-security is covered.

Step Four: Vendor Supervision and Monitoring
IMS Northwest can supervise and monitor your third party vendors to help you save money, maintain your positive reputation and keep current on all regulatory and compliance issues.